空乘面試英語(yǔ)

　　空中乘務(wù)指的是航空飛機(jī)上從事為旅客的服務(wù)人員。也叫做“航空乘務(wù)”�？粘耸欠浅＠硐氲囊粋�(gè)職業(yè)，但是競(jìng)爭(zhēng)力也是非常強(qiáng)的。

　　無(wú)論是到中國(guó)的國(guó)際航空公司還是國(guó)外的航空公司應(yīng)聘，公司都要求空中小姐不僅有高挑的身材和甜美的長(zhǎng)相，而且要具備優(yōu)雅的氣質(zhì)，會(huì)講一口流利的英語(yǔ)�？谠� 內(nèi)容主要分為中英文面試、中英廣播詞、航空狀況題、時(shí)事題、個(gè)人問(wèn)題等。每一家公司會(huì)有不同的考試流程，初復(fù)試的難易度也不同，要多方面收集資料，知己知 彼，再配合臨場(chǎng)應(yīng)變能力、機(jī)智反應(yīng)、適宜的裝扮、優(yōu)雅的談吐及親和力，這樣面試才能得高分。

　　空乘面試英語(yǔ)考什么

　　一. Self-introduction

　　無(wú)論你面試哪家航空公司，首先需要準(zhǔn)備的就是簡(jiǎn)短的英文自我介紹。內(nèi)容大致包含姓名(或英文名)、年齡、籍貫、畢業(yè)院校，家庭情況，個(gè)人愛(ài)好，工作經(jīng)歷等。最好在基本情況介紹之后再加上一句富有個(gè)人特色的結(jié)束語(yǔ)。要做到發(fā)音標(biāo)準(zhǔn)，因?yàn)榭脊贂?huì)直接從你的發(fā)音感受到你整體的英語(yǔ)水平。但是要注意避免背誦式的語(yǔ)速過(guò)快。

　　如果自我介紹展現(xiàn)的很好，考官第一時(shí)間會(huì)對(duì)你的英文有較高的評(píng)定。

　　二. English conversation and questions

　　大部分航空公司會(huì)以這樣的形式進(jìn)行英文測(cè)試。

　　問(wèn)題分為兩大類，一類是從你的.簡(jiǎn)歷而來(lái)，

　　E.g.

　　1. What′s your hobby?Why do you like it?

　　2. What do your parents do?

　　3. Please tell me something about your hometown.

　　4. What is your advantage/disadvantage?

　　5. Why did you choose this major?

　　6. Can you describe your job (part-time job) briefly?

　　7. How long have you been working there?

　　8. Tell me the most unforgettable thing during university.

　　一類是對(duì)職業(yè)和公司的理解。

　　E.g.

　　1. Why do you want to be a cabin attendant?

　　2. What do you think of cabin attendant?

　　3. Why do you want to work for ****(Airline)?

　　4. What do you know about ****(Airline)?

　　5. Have you ever taken our company′s interview?

　　如果聽(tīng)不懂問(wèn)題，可以禮貌的請(qǐng)考官再說(shuō)一遍，但是全程要保持微笑，不要緊張和尷尬。

　　三. English debate

　　目前，國(guó)航采用了這種測(cè)試方式，在測(cè)試英語(yǔ)水平的同時(shí)也是對(duì)面試者整體素質(zhì)的全面考核。這也是空乘面試未來(lái)發(fā)展的趨勢(shì)。

　　E.g.

　　1. High school students should study abroad, or not?

　　2. We should celebrate western festivals, or not?

　　3. Books will be replaced by e-book, or not?

　　4. Live in the dormitory and rent a house during the university, which is better?

　　5. Do you want to cancel examinations of university?

　　6. Entity shopping and online shopping, which is better?

　　7. Have young people need to follow the tide?

　　8. The positive and negative effects of stress.

　　提示：要注意團(tuán)隊(duì)之間的協(xié)作;一定要發(fā)言，有參與感。

　　四. The written test in English

　　筆試著重考英語(yǔ)語(yǔ)法，平時(shí)的語(yǔ)法練習(xí)不容忽視。

　　空乘面試英語(yǔ)常見(jiàn)問(wèn)題

　　1. What is important to you in a job?

　　Mention specific rewards other than a paycheck for example, challenge, the feeling of accomplishment, and knowing that you have made a contribution.

　　2. Why do you want to work for this organization?

　　Cite its reputation, the opportunities it offers, and the working conditions. Stress that you want to work for this organization, not just any organization.

　　3. Why should we employ you?

　　Point to your academic preparation, job skills, and enthusiasm about working for the firm. Mention your performance in school or previous employment as evidence of your ability to learn and to become productive quickly. If the job involves management responsibilities, refer to past activities as proof of your ability to get along with others and to work as part of a team.

　　4. If we hire you, how long will you stay with us?

　　Answer by saying along these lines: "As long as my position here allows me to learn and to advance at a pace with my abilities."

　　5. Can we offer you a career path?

　　Reply: "I believe you could, once I know the normal progression within the organization. Can you tell me about it?" The answer may be revealing.

　　6. What are your greatest strengths?

　　Give a response like one of the following: "I can see what needs to be done and do it", "I'm wiling to make decisions", "I work well with others," "I can organize my time efficiently."

　　7. What are you greatest weakness?

　　Identify one or two, such as the following:" I tend to drive myself toohard", " I expect others to perform beyond their capacities", " I like to see a job done quickly, and I'm critical if it isn't." Note these weaknesses could also be regarded as desirable qualities. The trick with this question is to describe a weakness so that it could also be considered a virtue.

　　8. What didn't you like about previous jobs you've held?

　　Discuss the things you didn't like, but avoid making slighting reference to any of your former employers.

　　9. How do you spend your leisure time?

　　Mention a cross section of interests-active and quiet, social and solitary -- rather just one.

　　10. Are there any weaknesses in your education or experience?

　　Take stock of your weaknesses before the interview. Practice discussing them in a positive light. You'll find that they are minor when discussed along with all the positive things you have to offer.

　　11. Where do you want to be five years from now?

　　Saying that you'd like to be president is unrealistic, yet few employers want people who are content to sit still. You might say, "in five years, I'd like to have my boss's job. " If you can't qualify for your boss's job by then, you may not be the fright candidate.

　　12. What are your salary expectations?

　　If you are asked this at the outset, it's best to say, "Why don't we discuss salary after you decide whether I'm right for the job? "But if the interviewer asks this after showing real interest in you, speak up. She or he will probably try to meet your price. If you need a clue about what to ask for, say, " Can you discuss your salary range with me?"

　　13. What would you do if....?

　　This question is designed to test your reposes. For example: "What would you do if your computer broke down during an audit?" Your answer there isn't nearly so important as your approach to the problem. And a calm approach is best. Start by saying, "One thing I might do is ..." Then give several alternative choices.

　　14. What type of position are you interested in?

　　Job titles and responsibilities vary from firm to firm . So state your skills instead, such as "I'm good at figure work," and the positions that require these skills , such as "accounts payable."

　　15. Tell me something about yourself.

　　Say you'll be happy to talk about yourself, and ask what the interviewer wants to know. If this point is clarified, respond. If not, tell why you feel your skills will contribute to the job and the organization. This question gives you a great opportunity to sell yourself.

　　16. Do you have any questions about the organization or the job?

　　Employers like a candidate who is interested in the organization. so this is a perfect time to convey your interest and enthusiasm.

　　空乘面試英語(yǔ)常用口語(yǔ)

　　1.Q：Tell me about yourself and your past experience.

　　說(shuō)說(shuō)你自己和你過(guò)去的經(jīng)歷。

　　A：For the past 3 years, I have been working in China East Airlines Corporation Limited. I　very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.

　　過(guò)去三年我一直在中國(guó)東方航空有限公司工作。我待人寬容，別人都說(shuō)這是我的優(yōu)點(diǎn)。我想作為團(tuán)隊(duì)一員，我能作出很多貢獻(xiàn)。

　　2.Q：What made you decide on this type of occupation?

　　什么原因使你決定投身這個(gè)行業(yè)呢?

　　A： I like travelling very much and I enjoy working with people.

　　我非常喜歡旅游，喜歡和人打交道。

　　3.Q：Do you know what are the responsibilities of the stewardess?

　　你知道作為空中小姐的`職責(zé)是什么嗎?

　　A：The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.

　　主要的職責(zé)就是讓乘客在飛行中能放松、快樂(lè)。

　　4.Q：What do you think are the chief characteristics of a stewardess?

　　你認(rèn)為空姐的主要品質(zhì) 是什么?

　　A：Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.

　　空姐應(yīng)該待人友好、有禮貌、有耐心，對(duì)顧客和藹、彬彬有禮。

　　5.Q：Do you get angry easily?

　　你容易生氣嗎?

　　A: No, I know how to control my temper.

　　不，我知道怎樣控制自己的脾氣。

　　6.Q：If a passenger had a accident, what would you do?

　　如果有乘客發(fā)生意外，你會(huì)怎么辦?

　　A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.

　　我會(huì)為他/她做基本的急救，同時(shí)讓同伴尋求救助。

　　7.Q：If you are hired, when can you start work?

　　如果你被錄用，什么時(shí)候你能開(kāi)始工作?

　　A: I can begin to work right away because I am out of work now.

　　因?yàn)槲夷壳皼](méi)有工作，所以隨時(shí)都可以。

　　8.Q：What are your salary expectations?

　　你希望拿多少薪水?

　　A: I really need more information about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.

　　在討論薪水前，我需要更多了解這份工作。我希望遲點(diǎn)討論這個(gè)問(wèn)題，或者你可以告訴我這個(gè)職位的預(yù)算薪酬是多少，貴公司的傭金制度是如何運(yùn)作的。

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